idealista website Cookies Policy

You are reading the English-language version of the cookies policy. This translation is merely an informative guide. The legally binding version that takes precedence in case of dispute is the original Spanish version of the cookies policy.

This Cookies Policy applies to:

Hereinafter, idealista/créditohabitação and idealista/seguros shall be jointly referred to as the “Affiliates”. You can find more information about the Affiliates in section 6 of this Policy.

Like many other websites, the idealista website and its subdomains, as well as the Affiliates (hereinafter, all of them, the “Website”), use cookies. This Policy explains how these cookies are used on the Website.

However, if you would like information on how cookies are managed in the idealista mobile app, which is common to all the countries where the portal operates, you can consult the idealista app Cookie Policy, available in the relevant section within the app itself.

You may also contact us by email at: [email protected].

Do you want to manage your consent?

To delete, modify or see how your information is processed by idealista, as well as its suppliers and partners, you can click on the button below to change your preferences at any time.

1. What are cookies?

A “cookie” is a small file that is stored on the user's computer, tablet, smartphone or any other device with information on the user's browsing.

The information collected through cookies will in no case include specially protected or sensitive personal data, although it will include the IP address, date and time of visits to the Website, and in some cases, the pages viewed within the Website, the time you have been on our Website and the sites visited just before and after it, as well as other navigation data.

As such, cookies allow us to (i) analyse our services; (ii) analyse your behaviour on our Website; (iii) show you advertising related to your preferences based on a profile drawn up from your browsing habits; and (iv) identify problems in order to improve our Website.

You can find more information about cookies at: www.allaboutcookies.org/ and www.youronlinechoices.com/.

Keep in mind that when talking about “cookies”, we are also referring to other similar technologies for installing and/or collecting information on or about your device (such as pings, pixels or HTML5: local storage). In the same way, the term “cookie” also applies to fingerprinting techniques, i.e. techniques that combine information to help us identify your device. Sometimes these technologies work together with cookies to collect and store information, to provide you with certain functionalities or services on our Website, or to show you advertising on third party platforms, taking into account your browsing.

2. What cookies do we use on our website?

1. Type of cookie: Technical cookies
Technical cookies and navigation preference cookies selected by you on our website.
Description / Purpose:

Technical cookies and navigation preference cookies are selected by you on our website. The installation of these types of cookies does not require your consent.

These are the cookies that allow you to navigate and use the different options or services that exist on the Website, including the management and operation of the Website and enable its functions and services, such as, controlling the traffic and communication of data, identifying the session, accessing parts of restricted access, remembering the elements that make up a request for information or contact, carrying out the process of purchasing an order, managing payment, controlling fraud linked to the security of the service, making the request for registration or participation in an event, counting visits for the purposes of invoicing the software licences with which the service (website, platform or application) works, in the event that it has a software licence, using security elements during navigation, storing content for the broadcasting of videos or sound, enabling dynamic content (for example, animation for the loading of a text or image) or sharing content through social networks.

Also belonging to this category, due to their technical nature, are those cookies that allow the management, in the most efficient way possible, of the advertising spaces that, as another element of design or layout of the service offered to the user, the publisher has included in a web page, application or platform based on criteria such as the content edited, without information being collected from users for different purposes, such as personalising that advertising content or other content.

Additionally, preference cookies that allow information to be remembered so that the user can access the service with certain characteristics that can differentiate their experience from that of other users, such as, for example, the language, the number of results to be shown when the user makes a search, the appearance or content of the service depending on the type of browser through which the user accesses the service or the region from which they access the service, etc.

Finally, Google's Consent Mode pings ensure that the consent status is retained on all pages you visit. The pings include functional, aggregated or non-identifiable information. If you want to find out more:https://support.google.com/analytics/answer/9976101?hl=es#:~:text=Con%20el%20modo%20de%20consentimiento,las%20preferencias%20de%20los%20usuarios.

Owner of the cookies:
Owned by idealista or by the Subsidiary that operates, in each case, the corresponding subdomain and by third parties: Google Consent Mode.
Conservation period:
Up to a maximum of 12 months.
2. Type of cookie: Automatic personalisation cookies
Description / Purpose:

Automatic personalisation cookies.

These are the cookies that allow information to be remembered in order to offer you a personalised view of the Website, send you personalised alerts or manage the communication channel.

Owner of the cookies:
Third party: Beamer, Firebase, Appsflyer and Abtasty.
Conservation period:
Up to a maximum of 12 months.
3. Type of cookie: Analytics cookies
Description / Purpose:

Analytics cookies.

These allow us, along with the server log files, to quantify the number of users visiting the Website, those parts of the Website that are most popular, and to measure the impact of the advertisements we show you on the Website.

Owner of the cookies:
  • Owned by idealista or by the Subsidiary that operates, in each case, the corresponding subdomain.
  • Third party: Piano Analytics, Hotjar, Chartbeat, Mixpannel, Amplitude, Google Analytics 4, ContentSquare, Marfeel.
Conservation period:
Up to a maximum of 12 months.
4. Type of cookie: Behavioural advertising cookies
Description / Purpose:

Behavioural advertising cookies.

These cookies store information about your behaviour obtained through the observation of your browsing habits, (such as, for example, the web pages you visit most often, the number of clicks made, or information about your behaviour on the Website); all of which allows us to develop a specific profile to provide you with advertising based on your interests.

Owner of the cookies:
Third party: Tealium collect, RTB House, Firebase, Appsflyer, Google Ads Conversion Tracking & Remarketing (gtag.js), Google Analytics 4, Twitter, Facebook, Criteo, Smart Ad Server, LinkedIn, TikTok, Outbrain UK Ltd, Taboola Europe Limited, Microsoft (Bing Ads).
Conservation period:
Up to a maximum of 24 months.

3. Consent

idealista or the subsidiary that operates the subdomain in each case installs its own cookies of the following types: (i) technical and (ii) management of the preferences you have indicated. These types of cookies do not require your consent for their installation as they are necessary for the operation of the Website or to meet your requests for preference management of the user interface.

Likewise, as indicated in the table in the previous section, idealista and the aforementioned Subsidiaries, as well as certain third parties (our Partners) install cookies on the Website, which require your consent for their installation. For the purposes of granting your consent, you will have the following options:

  1. You can consent to the installation of all cookies by selecting the “Accept” button which appears in the information banner.
  2. You can give your consent for each cookie purpose by clicking on the “Configure” button where all the purposes for which our Partners or idealista and our Subsidiaries can install cookies will be displayed.

By clicking on the Accept button, you are consenting to the processing of your data for these purposes by idealista and its Subsidiaries, as well as the Partners indicated above.

You can select which specific Partners you consent to by clicking on the section “View our Partners” where we inform you of the purposes for which each Partner will process your personal data if you consent to it.

In the section “View our partners” you will find information on how each of the Partners who install cookies on our Website will treat your personal data, as well as information on the processing of data carried out by idealista.

Within the aforementioned “More information” section you can also accept all the purposes together.

4. Revoking your consent

Technical cookies are essential and necessary for the correct functioning of the Website and, therefore, as they do not require your consent for their installation, they cannot be deactivated.

In any case, we inform you that you can withdraw your consent to the installation of cookies by Idealista or by our Partners, or object to the processing based on the legitimate interest of our Partners by clicking on the following link which will redirect you to our consent management tool, and you can revoke the consent already given to idealista, the Subsidiaries or to each Partner or to the different purposes accepted previously. You can also find information on the revocation of consent by each Partner in the privacy policy of each Partner incorporated in the “View our Partners” section.

Finally, you can access “Cookie Settings” in your browser settings, which will allow you to refuse the installation of all or some cookies. The way you access these settings differs depending on the browser you are using.

Below are links to the main browsers and devices so that you have all the information you need to consult how to manage cookies in your browser.

Internet Explorer TM
https://support.microsoft.com/es-es/help/17442/windows-internet-explorer-delete-manage cookies
Safari TM
https://support.apple.com/es-es/guide/safari/sfri11471/mac
Google Chrome TM
https://support.google.com/chrome/answer/95647?hl=es
Mozilla Firefox TM
https://support.mozilla.org/es/kb/Borrar%20cookies
Android TM
https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=es-419

These browsers are subject to updates or modifications, so we cannot guarantee that they will fully conform to your browser version. To avoid these inconsistencies, you can access them directly from your browser's options, which are generally found in the Options menu, in the “Privacy” section (please consult your browser's help section for more information).

5. International transfers

We do not transfer or store your data collected through our own cookies outside the European Economic Area (“EEA”).

In any case, whenever we transfer personal data internationally, we will ensure that:

  • the transfer of data complies with applicable law; and
  • your data retain the same level of protection as in the EEA.

For this purpose, we will only use providers that: (i) are located in a country or territory that has been declared by the European Commission to have an adequate level of protection; or (ii) provide us with adequate safeguards, such as standard contractual clauses or an equivalent legal tool, that are sufficient to ensure that such third party protects your data and provides you with rights and protections at the same level as in the EEA. This is without prejudice to the fact that we may also apply technical protections, such as encryption and pseudonymisation of your data, as appropriate.

You can find out about any transfers to third countries by the third parties identified in this Cookie Policy in their respective cookie policies listed in the “View Our Partners” section.

6. Privacy policy and processing of personal data

For more information about the processing of your data and the exercise of your rights as a data subject, you can also access the following policies:

6.1 Data controller: who is the controller of your data?

The data controller is:

  • On the Website and the subdomains operated by idealista: Idealista Sociedade Unipessoal, LDA, with registered office at Avenida da Liberdade, 249, 5.º esq., 1250-143 Lisbon, with NIPC 513131434.
  • In the subdomain idealista.pt/crédito-habitação: Idealista, Intermediário de Crédito, Unipessoal, LDA, with registered office at Avenida António Augusto Aguiar nº 106, 4º andar, 1050-019 Lisboa, with NIPC 515004758.
  • In the subdomain idealista.pt/seguros: Idealista World PT, Unipessoal, LDA, with registered office at Rua Gonçalo Cristóvão, 185, 7.5, 4000-269 Porto, with NIPC 517593084.
6.2 Purposes of processing: what can we do with your data? why can we process it?

The purposes of the processing are indicated in the section “What cookies are used on the Website”. As indicated in that section, cookies allow us to (i) analyse our services; (ii) analyse your behaviour on the Website; (iii) show you advertising related to your preferences based on a profile developed from your browsing habits; and (iv) identify problems in order to improve the Website.

The use of technical cookies is necessary to enable you to browse the Website.

The legal basis for the use of all other cookies is your consent, which you can manage and revoke through the Cookie Settings Panel by clicking on here, or as indicated in the section “Do you want to manage your consent?”.

6.3 Recipients: who can we communicate your data to?

idealista or, as the case may be, the Subsidiaries, will share the information as indicated below:

  • The data may be communicated to public authorities and bodies, for the fulfilment of a required legal obligation.
  • Service providers acting on our behalf as processors.
  • Furthermore, with regard to third-party cookies, we remind you that these cookies are either sent from a domain that is not managed by idealista and the Subsidiaries, but by the corresponding third party, or they are sent from our domain, but the information collected is managed by that third party.
6.4 Data retention period: how long will we process your data?

The data will be processed for the periods indicated in the section "Which cookies are used on the website?", for as long as the authorisations for use granted remain in force. In accordance with data protection regulations, this data will be kept for the period of limitation of the actions derived from said authorisation, for the sole purpose of complying with the legal obligations required of idealista, and for the formulation, exercise or defence of claims.

6.5 Rights of data subjects

You may exercise your rights at any time and free of charge in the following ways:

  1. From your private area on the Website.
  2. By sending an e-mail indicating the right you wish to exercise and your identification details to [email protected].

7. Contact

If you have any questions regarding our use of cookies, how to configure them or revoke consent, please contact us by sending an email to: [email protected].

You can also contact our Data Protection Officer at the following address: [email protected], or if you consider that your fundamental rights have not been respected, contact the Portuguese Data Protection Agency (Comissão Nacional de Proteção de Dados) via their website: www.cnpd.pt.

8. Cookie Policy Updates

This Cookies Policy may change depending on the cookies used.

idealista and the Subsidiaries recommend that you check this link every time you access the Website, in order to be properly informed about how and why we use cookies and to be aware of any changes to the type of data that is collected and the purpose for which it is collected.

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