New rules have been announced by the Insurance and Pension Funds Supervisory Authority (ASF)
Photo by Oli Woodman on Unsplash
Photo by Oli Woodman on Unsplash

Until 30th September 2020, insurance customers in Portugal may also benefit from a moratorium on policy payments due to the crisis generated by the COVID-19 pandemic, including car insurance in Portugal. As the economic outlook in Portugal becomes more optomistic, new rules state that insurance companies have 10 working days to respond to anyone who requests this measure, according to the regulatory legislation disclosed by the Insurance and Pension Funds Supervision Authority (ASF).

One of the requirements indicated by the ASF, is that "whenever there is a request from the policyholder to trigger the application of one of the measures provided for in the Decree-Law No. 20-F/2020 released on 12th May, the insurer must respond within a maximum of 10 working days from the initial request". As for the client, they can apply for an insurance moratorium "by any means that is registered in writing or on record".

As for the other requirements for insurance moratoriums, insurers must disclose the measures provided for by the law to their customers in their offices open to the public, on their website and on mobile applications. They must also provide quick information to customers on this subject, creating a section of frequently asked questions and respective answers on their website, as well as indicating the relevant contacts in the case that a client has additional questions.

In early May, the government approved the decree-law that created this exceptional scheme for insurance policies, that allows flexible payment of premiums and provides for a reduction in premiums when there is a reduction in insurance coverage due to COVID-19.

According to the decree, under the exceptional scheme for the payment of insurance premiums in Portugal, if there is no agreement or no payment of the premium or portion in compulsory insurance, the contract "is automatically extended for a period of 60 days from the date the premium or portion due".